As a coordinator for the infrastructure division, you will provide administrative support to the sales and technical teams.
You will manage supplier and client files, prepare orders, monitor order receipts and deliveries, and coordinate with suppliers and the administrative department.
Your main responsibilities:
- Handle and follow up on requests from our ticketing system: extracting statistics, summarizing incidents, monitoring processing times.
- Liaise between the sales and technical teams with suppliers and clients.
- Ensure administrative follow-up of projects: updating schedules, monitoring deliverables, verifying time sheets, archiving documents.
- Coordinate internal and external resources.
- Ensure administrative and commercial follow-up of supplier and client contracts (management of contractual documents, invoice verification, service verification, payment tracking, etc.).
- Ensure compliance with deadlines, budgets, and quality standards.
- Receive equipment at our premises and encode it in our ERP system.
- Manage inventory.
- Monitor client deliveries.
- Ensure after-sales service (RMA) follow-up.
- Organize division meetings: centralizing information, planning, preparing agendas, drafting minutes.
- Ensure document management for the infrastructure division: updating procedures, updating documentation.
- Facilitate reporting for the infrastructure division: creating dashboards, monitoring indicators, summaries for management.
- Update client and supplier databases.
- Participate in the improvement of commercial and technical processes.
- Implement IT procedures and best practices.
- Answer the phone and dispatch incoming calls.